Policies

Privacy Policy:

When placing an order through our website, your privacy and the handling of personal information are governed by the following policies:

Strict Confidentiality: We uphold a stringent policy concerning Personal Identifiable Information (PII), ensuring that all client details remain confidential and undisclosed.
Non-Disclosure Commitment: It is our policy not to share PII intentionally or unintentionally with any other businesses or websites. Clients can trust that their information is secure when providing details on our website.
Secure Payment Information: Our privacy policy extends to safeguarding sensitive payment details, assuring clients that their credit card or payment credentials will not be leaked to any forum or third party.
Client Responsibility: The company is not responsible if a client discloses or shares their bank or payment information with third parties; it is the client’s responsibility to provide accurate information.
Limited Data Usage: Client data, including name, email, and phone number, is solely used for communication purposes, ensuring the information remains secure.
Discouragement of Direct Contact: Direct contact between clients and assigned worker is discouraged. Our support team is available for client queries or messages.
Secure Payment Handling: Payment details are handled by a trusted payment gateway company during order transactions, and all information delivered via their website falls under their privacy policy.
Visibility of Order Information: Once an order is placed, the associated files and information are visible to the marketing team. The company is not at fault if a client inadvertently exposes sensitive personal details while placing an order.

Refund Policy:

Online Workings has established specific terms for its services, particularly concerning refund matters. For detailed insights into our refund policies, please refer following:

Instances Eligible for Refund Requests:

In-case of dis-satisfaction with the delivered reports, you can ask for clarification.
In-case of still dis-satisfaction due to results of the campaign, so let it be clear that if 60 to 70% of results are achieved for the campaign, then it is not eligible for refund.
In-case results of campaign are lower than 60%, mutual understanding will be done via email for a final refund amount.
For campaigns related to Search Engine Optimization, refund is eligible only on based of workings and reports. In-case of no success in campaign, we are not bound for a refund as its solely depends on Search Engines.

Claiming a Reimbursement:

Reimbursement requests must be submitted within 10 to 15 days of report delivery.
Written refund requests should be directed to the designated support staff agent via email.

Instant Money-back Scenarios:

Multiple credit card charges will warrant a full refund.
Failure to deliver work by the associated deadline guarantees a complete reimbursement.

Additional Considerations:

The Quality Assurance Department will conduct a thorough investigation for each refund case, relying on order instructions via email from the client’s end.
We strongly encourage customers to review our Policies before initiating a claim, because sometimes clarification can resolve issues without a reimbursement request.
Money-back appeals require full payment of the work; incomplete paid orders cannot be considered for reimbursement.

In the event of a dispute, the company will evaluate all relevant files, reports, communication, and correspondence related to the issue. These refund policies are specific and are subject to the full policies, mentioned in this page.

Cancellation Policy:

Clients are required to promptly notify the Company in case of order cancellation. For instance, if the due date for the order is ten days, the customer must inform the Company within 24 hours, equivalent to 10% of the total time allotted.

A cancellation fee of 25% of the amount already paid will be retained for any order cancellation. If the cancellation request is received after the specified time duration, as mentioned in the previous clause, the customer will be refunded only 50% of the order amount. Order cancellation will not be entertained once 40% of the allotted time has elapsed.

The Company will reimburse 90% of the paid amount for order cancellations due to various reasons, including the client’s inability to pay additional fees, unavailability of the specialist for specific job, or any other valid reason. This reimbursement percentage aligns with the amount received from payment processing companies.

This Cancellation Policy aims to provide transparency and fairness in handling order cancellations, ensuring clear communication and reasonable reimbursement based on specific circumstances.